1. What personal information we collect

We may collect and process the following personal information:

• Contact information: such as your name, email address, postal address, telephone number, when you subscribe to our newsletter, register an account, place an order, or contact us.
  
• Transactional information: details of products you purchase from us, order history, shipping & billing details, payment method (note: we do not store full credit card details ourselves; payments are processed via secure third-party payment gateways).
  
• Usage information: how you interact with our Website, e.g., pages visited, links clicked, browsing device information, IP address, browser type, referring/exit pages, and other standard web analytics.
  
• Marketing & communications preferences: whether you have opted in to receive promotional communications from us, and your preferences in that respect.
  
• Other information you may choose to provide — for example when you contact us for support, make an enquiry to become a stockist, fill out a form, or respond to a survey.
  

2. How we use your personal information

We will use your personal information for the following purposes:

• To provide, operate and maintain our Website and services.
  
• To fulfil your orders, process payments, arrange shipping and handle returns.
  
• To register you as a user, manage your account and provide customer support.
  
• To send you transactional communications (order confirmations, shipping notifications, service updates).
  
• To send you marketing communications (if you have opted-in) about new products, promotions, special offers, events or other information we think you’ll find interesting. You can opt out of these at any time (see Section 7).
  
• To personalise your experience on the Website, improve our Website, products and services, and carry out analytics and business intelligence.
  
• To comply with our legal obligations, resolve disputes and enforce our agreements.
  

3. Legal basis for processing (for jurisdictions that require it)

Where applicable, we rely on one or more of the following legal bases for processing your personal data:

• Your consent.
  
• Performance of a contract (e.g., processing your order).
  
• Compliance with a legal obligation.
  
• Our legitimate interests (for example, improving our services, marketing to you when allowed, and preventing fraud) as long as those interests are not overridden by your rights.
  

4. Disclosure of your personal information

We may share your personal information with:

• Our service providers and business partners (such as payment processors, shipping companies, IT and analytics service providers, email marketing platforms) who help us operate our Website, fulfil orders and manage communications.
  
• Our affiliates or subsidiaries.
  
• Law enforcement or regulatory bodies if required by law or to protect our rights, property or safety (or that of others).
  
• A purchaser or successor of our business in the event of a merger, acquisition, reorganisation, or sale of assets — in such case your information may be transferred as part of that transaction (subject to usual confidentiality).
  

We do not sell your personal information to third-parties for their own marketing purposes.

5. International transfers and storage

As an Australian company, your data may be transferred to, stored, or processed in Australia or other jurisdictions where our service providers are located. We will take appropriate safeguards (such as contractual protections) to ensure your personal information is handled securely and in compliance with applicable privacy laws.

6. Security of your personal information

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your rights and choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
  
• Request correction of inaccurate or incomplete personal information.
  
• Request deletion of your personal information (subject to certain legal or business retention requirements).
  
• Object to or restrict processing of your personal information.
  
• Request the transfer of your personal information to another party.
  
• Withdraw consent where we are relying on consent for processing.
  

If you wish to exercise any of these rights, please contact us at the details below. We will respond within the timeframe required by applicable law.

You may also opt out of receiving marketing emails by clicking the “unsubscribe” link included in each email or by contacting us directly.

8. Cookies and other tracking technologies

Our Website uses cookies, web beacons, analytics tools and similar technologies to collect and store information about how you use the Website, to personalise your experience in future visits and to help us provide and improve our services. You can manage your cookie preferences through your browser settings or via the cookie-consent tool on our Website (if provided).

9.  Children’s privacy

Our Website is not directed to children under 16 years of age. We do not knowingly collect or solicit personal information from children under 16. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

10. Retention of personal information

We will retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting or reporting requirements (for example to comply with tax or corporate obligations). After that period, we will either delete or anonymise your information in a secure manner.

11.  Third-party links and external sites

Our Website may contain links to third-party websites, plug-ins or applications (for example social media, payment gateways). These external sites have their own privacy policies and practices which we do not control. We recommend you review those separately before providing any personal information.

12.  Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect when a new version is published. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. How to contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Mayerling Skin Renewal System (a division of Doubltees Pty Ltd)

Suite 3, 3-7 Grosvenor Street
Neutral Bay NSW 2089 Australia
Phone: +61 (2) 9909 0935
Email: admin@mayerlingskincare.com
mayerlingskincare.com