1. Eligibility

By using our Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian, and that you have the legal capacity to enter into these Terms.
You also agree to use the Website only for lawful purposes and in accordance with these Terms.

2. Use of the Website

You may use our Website for personal, non-commercial purposes only.
You agree not to:

• Use the Website in any way that violates applicable laws or regulations.
• Copy, modify, distribute, reproduce, or publicly display any content from the Website without our prior written permission.
• Interfere with or disrupt the security, integrity, or performance of the Website.
• Attempt to gain unauthorised access to any part of the Website, its systems, or data.
• Upload or transmit viruses, malware, or harmful code.
  

We reserve the right to suspend or terminate your access if you violate these Terms.

3.  Account registration

Certain features of the Website (such as purchasing or managing orders) may require you to create an account. You agree to:

• Provide accurate, complete, and up-to-date information;
• Keep your login credentials secure; and
• Accept responsibility for all activities under your account.
  

If you suspect any unauthorised use of your account, you must notify us immediately at admin@mayerlingskincare.com.

 We reserve the right to terminate accounts that contain false or misleading information.

4. Product information and availability

We make every effort to display our products accurately, including descriptions, prices, and availability.
However, we cannot guarantee that:

• Product images will exactly match the actual item (e.g., due to lighting or monitor differences);
• Products will always be in stock; or
• Pricing or descriptions will be error-free.

If we discover an error in a product listing or order, we reserve the right to correct it or cancel the order.
Prices and availability are subject to change without notice.

5. Orders, payments, and shipping

All purchases made through the Website are subject to our acceptance.
When placing an order, you agree that:

• You are legally authorised to use the chosen payment method. 
• All billing and shipping details are accurate. 
• Payment information is processed securely via trusted third-party payment gateways (we do not store full card details). 

Once your order is confirmed, you will receive an email receipt. Shipping times and costs are displayed at checkout and may vary depending on your location.
For more details, please refer to our Shipping Policy (if available on the site).

6.  Returns and refunds

We want you to be completely satisfied with your purchase.
Please refer to our Returns Policy for details about returns, refunds, and exchanges.
Nothing in these Terms affects your rights under the Australian Consumer Law (ACL).

7. Intellectual property

All content on the Website—including text, graphics, logos, images, videos, designs, trademarks, product names, and layout—is owned or licensed by Mayerling or its affiliates and is protected by copyright, trademark, and other intellectual property laws.

You may view or download content for your personal, non-commercial use only.
You may not copy, modify, sell, or distribute any content from the Website without our prior written permission.

8. User content

If you submit reviews, comments, photos, testimonials, or other materials (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, and worldwide licence to use, display, reproduce, modify, and distribute that content across our Website, social media, and marketing materials.

You represent that:

• You own or have the right to share the User Content; and 
• Your content does not infringe on any rights or violate any laws.
  

We may remove or moderate any User Content at our discretion.

9. Disclaimer of warranties

Our Website and its content are provided “as is” and “as available” without any warranties of any kind, express or implied.
To the fullest extent permitted by law, we make no representations or warranties that:

• The Website will be uninterrupted, error-free, or secure; 
• Product descriptions or content are accurate or reliable; or 
• The Website or server is free from viruses or harmful components.
  

All skincare advice, product information, or recommendations on our Website are for informational purposes only and are not a substitute for professional medical advice. Always perform a patch test and consult a qualified professional if you have specific concerns or allergies.

10. Limitation of liability

To the fullest extent permitted by law, Mayerling, its directors, employees, agents, and affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of (or inability to use) the Website or our products.

This includes, but is not limited to, loss of profits, data, or goodwill—even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold Mayerling, its affiliates, employees, and agents harmless from any claims, losses, damages, liabilities, or expenses arising out of your breach of these Terms or misuse of the Website.

12. Third-party links

Our Website may contain links to external websites or services operated by third parties.
We are not responsible for their content, accuracy, or practices. Accessing those websites is at your own risk and subject to their respective terms and policies.

13. Termination

We may suspend or terminate your access to the Website without notice if we believe you have violated these Terms or applicable law.
You may also stop using the Website at any time.

14. Changes to these Terms

We may update or revise these Terms from time to time by posting the new version on this page.
The “Last updated” date above indicates when the Terms were most recently revised. Continued use of the Website after updates means you accept the new Terms.

15.  Governing law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact us

If you have any questions about these Terms or your use of the Website, please contact us:

Mayerling Skin Renewal System (a division of Doubltees Pty Ltd)

Suite 3, 3-7 Grosvenor Street
Neutral Bay NSW 2089 Australia
Phone: +61 (2) 9909 0935
Email: admin@mayerlingskincare.com
Website: https://mayerlingskincare.com