Frequently Asked Questions
Find answers to common questions about Mayerling Skincare – from at-home cosmeceutical solutions to professional clinic partnerships. Whether you’re exploring our active cosmeceutical skincare range or looking to join our professional network, this guide will help you get the most from your Mayerling experience.
If you can’t find what you’re after, our skincare experts are always happy to assist – contact us at admin@mayerlingskincare.com or via our Contact page.
Product FAQs – Results, Ingredients & Safety
With consistent daily use, you should notice visible improvement within a few weeks. Every skin type responds differently, so results may vary depending on your skin condition and lifestyle. Mayerling is recognised as a leading cosmeceutical skincare brand in Australia, delivering measurable results backed by science.
Yes. Mayerling formulations are clinically tested and suitable for all skin types, including sensitive skin product users. The range is designed to renew and refine without irritation.
Yes. Mayerling is excellent for congested or acne-prone skin. Our resurfacing ingredients help smooth texture and reduce acne scarring, making it one of the most trusted acne treatment skincare systems available in Australia. For severe active acne, we recommend consulting a dermatologist before starting a resurfacing treatment.
Some active ingredients can make your skin more photosensitive. Daily SPF use prevents pigmentation, premature ageing, and UV-related damage – and helps you maintain the best results from your Mayerling routine.
Yes. Mayerling products are pregnancy safe skin care formulations, free from Retin A. Instead, they use Retinyl Palmitate and Hydroxypinacolone Retinoate – more gentle forms of Vitamin A that support cell renewal without affecting pregnancy.
Yes. Mayerling Skincare is proudly formulated and manufactured in Sydney, Australia, using high-quality ingredients from trusted global suppliers. By choosing Mayerling, you’re supporting the local economy and setting the benchmark for Australian made skincare from an Australian business built on science and quality.
No. Mayerling is 100% cruelty-free and committed to ethical, sustainable skincare practices.
How to Use – Home Care & Professional Treatments
Developed by a leading Australian plastic surgeon Dr Lawrence Ho, Mayerling Skincare is backed by over two decades of clinical research. Our advanced resurfacing and rejuvenating skincare uses high concentrations of active ingredients for real, visible results – not just temporary hydration and feel good episodes.
For best results, use the full Mayerling system as designed. Each product complements the next for optimal skin renewal. If you’re already using other active skincare, speak to your skincare professional before combining.
Home care products maintain and extend your results day-to-day, while professional salon skincare treatments deliver deeper exfoliation and rejuvenation under expert supervision. Used together, they provide the ultimate skin transformation.
Orders, Shipping & Returns
You can buy Mayerling Skincare online or in salon through authorised clinics that stock our range. Find A Stockist Near You.
Yes, we offer fast, reliable shipping Australia-wide. Orders are dispatched from Sydney for quick delivery to all major cities and regional areas.
Currently, Mayerling products are available primarily within Australia. For international distribution enquiries, please email admin@mayerlingskincare.com.
If there’s an issue with your order, please contact our team within 24 hours of receipt of goods. We’ll promptly arrange a replacement or exchange.
Salon & Partner FAQs
We’d love to welcome you to our growing professional network of skincare partner clinics in Australia. To enquire about partnership, training, and wholesale pricing, please call us on 02 9909 0935 or fill out our Contact Form.
Yes. Mayerling offers flexible opening orders to suit your business needs, budget, and clientele. Our professional support team will help you create a customised product mix and provide ongoing advice. Email us on admin@mayerlingskincare.com or call us on 02 9909 0935
Yes. Mayerling offers comprehensive product training, treatment protocols, and marketing support to ensure You and your team is confident and ready to deliver results for clients.
Ingredient & Formulation FAQs
Bearberry Extract is a natural skin-brightening ingredient rich in arbutin – a compound that helps reduce dark spots and pigmentation. It works by gently slowing melanin production, giving the skin a clearer, more even tone. Mayerling uses it in select formulas to target pigmentation without irritation.
Yes – 15% Vitamin C is considered a high-strength concentration. At this level, it delivers visible results in brightening, collagen support, and antioxidant protection. Mayerling’s Vitamin C formulations use stabilised L-ascorbic acid to ensure maximum potency with minimal sensitivity and long term effectiveness – the last application is just as effective as the first.
Mayerling uses Retinyl Palmitate and Hydroxypinacolone Retinoate – gentler, more stable forms of Vitamin A. They promote cell turnover and smooth fine lines without the peeling or redness often associated with older versions of retinoids.
No. Mayerling formulations are free from hydroquinone, harsh bleaches, and parabens. Our brightening effects come from naturally derived ingredients such as Bearberry Extract, Vitamin C, and botanical and marine extracts.
Most Mayerling formulations contain minimal fragrance to reduce ingredient odour irritation risk. Where a light scent is present, it’s derived from gentle, non-sensitising ingredients.
No. Mayerling is proudly free from parabens. We have selected much safer preservatives.
Mayerling uses a balanced blend of AHA (Alpha Hydroxy Acid) and BHA (Beta Hydroxy Acid) exfoliants – including glycolic and salicylic acids – to smooth texture, refine pores, and promote cellular renewal.
Yes, but it’s best to introduce them gradually or alternate use, especially if your routine already includes strong actives. Mayerling’s formulations are powerful yet balanced, and your skin professional can help tailor your routine for comfort and results.
“Cosmeceutical” refers to skincare that bridges cosmetics and pharmaceuticals – formulations with clinically proven active ingredients that penetrate deeper and deliver visible, corrective results. Mayerling’s range sits firmly in this category, offering professional-grade performance with at-home convenience.
